Electricity meter exchange 2026–2028

We will replace all our customers’ electricity meters between 2026 and 2028. The replacements will be carried out in cooperation with our partner Eltel. In total, around 90,000 old meters will be replaced with new Landis+Gyr meters. This web page gives you up-to-date information on the progress and schedule of the replacement work. We will also share updates on our social media channels.

Meter replacements will begin in phases starting in January 2026. Before that, we will pilot the replacement process with a smaller group of customers in autumn 2025. All customers will receive a new meter by the end of 2028.

The meter replacement is free of charge for you. There is no need to replace your power distribution centre, as the new meters can also be installed in older centres.

Why are we replacing the meters?

We are replacing the electricity meters because the old ones are nearing the end of their service life and no longer meet new legal and electricity distribution requirements. With the new meters, electricity consumption will be monitored in 15-minute intervals instead of the previous 60-minute intervals.

We will contact you – keep your contact details up to date in OmaWatti

We will provide more detailed information closer to the time of your meter replacement. When the replacement work is scheduled in your area, you will first receive a text message from us at Lahti Energia Sähköverkko. After that, you will receive a letter, text message, or phone call from Eltel, our partner. Follow the instructions and confirm the scheduled replacement time. The replacement may also take place in the evening or on a weekend.

Update your contact details in OmaWatti (in Finnish)

This is how the replacement process works

We will replace meters area by area. The process proceeds as follows:

1. When meter replacements are about to begin in your area, you will receive a text message from Lahti Energia Sähköverkko. The SMS will be sent from number 12102.
2. Then you will receive a letter, text message, or phone call from Eltel. The type of message depends on whether your presence is required for the technician to access the meter. In apartment buildings and row houses, the meter is located in a technical room that we can access, so your presence is not needed. If you live in a detached house, you will need to be present at the scheduled time.
3. Confirm the scheduled time according to the instructions in the message (letter or text message). If the time is not suitable, book a new one.
   If you do not confirm the appointment for any reason, Eltel will call you to arrange a time.
4. The day before the scheduled replacement, you will receive a reminder text message from Eltel. Make sure the meter is easily accessible and that pets do not interfere with the installation.
5. An Eltel technician will arrive at the agreed time to replace your meter. The replacement takes about 10–20 minutes. There will be a power outage lasting approximately 5–20 minutes during the replacement.
6. Your meter has now been replaced. Check that devices connected to night-time control, such as water heaters, are functioning properly.

Do you have any questions?

Eltel’s customer service is available to assist you at 09 6181 5245. Customer service is open on weekdays and Saturdays from 7 AM to 8 PM, and on Sundays and public holidays from 9 AM to 6 PM.

Please note, that technicians also replace meters during evenings and weekends:

Monday to Saturday: 8 AM to 8 PM
Sundays: 10 AM to 6 PM