Report suspected misconduct
We want to operate transparently and in accordance with our ethical principles. In order to promote these principles in our operations, we ask our personnel and stakeholders to report suspected misconduct using the whistleblowing reporting channel.
The reports allow us to address grievances and develop our operations. Our whistleblowing reporting channel applies to all Lahti Energy Group companies.
Your report may relate to, for example, the following:
- Suspicion of crime, misconduct and misuse of property
- Suspicion of bribery and corruption
- Issues concerning competition law
- Environment
- Discrimination, harassment and other issues related to employee well-being
How do I make a report?
We take all reports seriously. You can make a report anonymously. All reports received in the reporting channel are processed confidentially and replied to through the channel within three months. The reply indicates what action we have taken based on the report. You will receive a code through the reporting channel that allows you to follow the progress of the processing of your report.
Suspicions do not need to be supported by evidence, but reports must be made sincerely and in good faith. In addition, we ask you to describe the inappropriate activity in sufficient detail so that we will be able to investigate the matter. If necessary, the persons processing the report may ask for further information.
How will the information I provide be handled?
Lahti Energy’s whistleblowing reporting channel has been implemented together with an impartial external partner to conceal the identity of the anonymous whistleblower.
If the whistleblower has provided their identification data or makes a report about another person, Lahti Energy’s data processing practices are applied to the processing of the personal data. The report and any personal data contained therein will be deleted within a specified archiving period once the case has been dealt with.
Whistleblower protection
Whistleblower protection is based on the Whistleblower Act (1171/2022) and the European Union’s Whistleblowing Directive (2019/1937). The law prohibits retaliation against a whistleblower when the following requirements are met:
- At the time of the report, the whistleblower must have a legitimate reason to believe that their information about a breach is true.
- The information about a breach must be included in the scope of the Whistleblower Act.
- The whistleblower must be reporting a breach they have discovered in the course of their work.
External reporting channel
The whistleblower also has the right to submit a report to the external reporting channel maintained by the Office of the Chancellor of Justice if
- the three general requirements of whistleblower protection are met;
- the whistleblower cannot use their internal reporting channel;
- the whistleblower has a legitimate reason to believe that their internal report has not resulted in measures within the time prescribed or that it is ineffective; or
- the whistleblower has a legitimate reason to believe that they may face retaliation due to their report.
You can find more information on the external reporting channel and the reporting form on the website of the Chancellor of Justice.
Contact in other matters
The reporting channel is intended only for reporting suspected misconduct with regard to the Lahti Energy Group. Deliberate false reports and reporting matters not related to the purpose of the channel are prohibited. The contact channels in other matters are: :
- Safety and environmental observations can be reported at lahtienergia.fi/ilmoita.
- In case of faults in the electricity or district heating network and detected district heating leaks, you can call our customer service. Contact details are available on the customer service page.
- You can give feedback in OmaWatti, using the contact form (in Finnish) or by email at reklamaatiot@lahtienergia.fi.