Report suspected misconduct
We want to operate transparently and in line with our ethical principles. To uphold these principles, we ask our personnel and stakeholders to report any suspected misconduct through the whistleblowing reporting channel.
Reports help us address concerns and improve our operations. The whistleblowing reporting channel applies to all Lahti Energy Group companies.
Your report may relate to, for example, the following:
- Suspicion of crime, misconduct and misuse of property
- Suspicion of bribery and corruption
- Issues concerning competition law
- Environment
- Discrimination, harassment and other issues related to employee well-being
How do I make a report?
You can submit a report anonymously. All reports are handled confidentially and processed within three months. The response will describe the actions taken, and you will receive a code that allows you to track your case.
Reports should be made honestly and in good faith. Evidence is not required, but please describe the situation clearly so that it can be investigated. Additional information may be requested if needed.
How will the information I provide be handled?
The reporting channel is managed with an independent partner to protect anonymity. If a report includes personal data, it will be processed in accordance with Lahti Energy’s data protection practices and deleted after the case has been closed, within the defined retention period.
Whistleblower protection
Whistleblower protection is based on the Whistleblower Act (1171/2022) and the EU Whistleblowing Directive (2019/1937). Protection applies when the whistleblower has reasonable grounds to believe that the reported information is true, the matter falls within the scope of the legislation and the information has been obtained in a work-related context.
External reporting channel
The whistleblower also has the right to submit a report to the external reporting channel maintained by the Office of the Chancellor of Justice if
- the three general requirements of whistleblower protection are met;
- the whistleblower cannot use their internal reporting channel;
- the whistleblower has a legitimate reason to believe that their internal report has not resulted in measures within the time prescribed or that it is ineffective; or
- the whistleblower has a legitimate reason to believe that they may face retaliation due to their report.
More information about the external reporting channel and the reporting form is available on the website of the Chancellor of Justice.
Contact in other matters
The reporting channel is intended only for reporting suspected misconduct concerning the Lahti Energy Group. Deliberately false reports and reports unrelated to the purpose of the channel are prohibited. For other matters, please use the following contact channels:
- Safety and environmental observations can be reported at lahtienergia.fi/ilmoita.
- In case of faults in the electricity or district heating network and detected district heating leaks, you can call our customer service. Contact details are available on the customer service page.
- You can give feedback in OmaWatti, using the contact form (in Finnish) or by email at reklamaatiot@lahtienergia.fi.